Refunds and payments

Why we have no refunds

Here we explain who to contact for a refund if your question concerns Betwinner. The operator sets the deadlines for considering refund requests.

Bets and cancelled events

We advise checking your bet slip carefully before pressing the confirm button. When a match is postponed, the operator decides how the bet is settled.

Bonus funds

Keep receipts and payment confirmations until the funds are credited. Winnings from a bonus become real money only after wagering.

Disputes with your bank

The operator sets the minimum and maximum withdrawal amounts. A false dispute with a bank may have consequences for you as well.

Records and contacts

Keep receipts, transaction numbers and your correspondence with the operator’s support. We do not accept refund requests because we have not received any money.